Electronic Medical Records Frequently Asked Questions

If you have questions about how electronic medical records work or how it can help your clinic, you may find the answer here. If you do not find your answer, please call us or fill out our contact form and we would be glad to answer your questions and even provide you with a demonstration of the software.

Yes, however, we recommend tablets with a minimum  9” diagonal screen to improve user experience.

Yes. An internet connection is required to access the electronic medical records platform. This can be done from a computer that is hard-wired for internet, or via your mobile devices using WiFi

Our pricing model is based on a monthly user subscription. Please contact our sales office to get a quotation.

Yes, Clinisys EMR supports seamless multi-location implementation to connect clinics across the city, the province, or even across Canada.

Yes, data migration can be achieved if the data from the old EMR is available in a transferable electronic format. Our data experts at Clinisys can help to determine if a transfer is available electronically. We also offer data migration services that can alleviate this task from your staff for a seamless transition to your new EMR. Contact us for more information.

Clinisys is strictly adhering to all regulatory and policy guidance produced by Alberta Health Services for the prevention and control of COVID 19.  Since March 8th, 2020, our staff have been working from home and are providing client support and services remotely.  The COVID 19 pandemic has certainly demonstrated the value of a cloud-based solution to us and our clients.   Our system functionality and support capabilities have not been compromised by the pandemic.

No, Clinisys EMR is a fully cloud-based system and only requires an internet connection and a browser on your device to access the software in the cloud.

Clinisys EMR is stored in a secure Canadian data centre and is secured using multi-level security mechanisms and encryption. Data is made accessible only to authenticated users with designated credentials. 

No, the technical experts at Clinisys perform all updates remotely via cloud servers to keep your software up to date and running smoothly.

Yes, Clinisys EMR only requires an internet connection and browser. Neutral browsers such as Firefox that run on Windows, Mac, or Android OS can be used to access Clinisys EMR.